Responsibilities:
- Support the Head in opening and closing registers for staff members, managing day-end closing procedures, and addressing overages and shortages as needed.
- Ensure that each shift is appropriately staffed to maintain smooth operations.
- Plan and delegate daily tasks based on operational needs and objectives, assigning these tasks to staff and overseeing their completion.
- Maintain the cleanliness and organization of product presentation areas and storage spaces.
- Handle customer issues, including returns and queries, to provide effective resolution and maintain customer satisfaction.
- Assist in the training and development of staff, fostering growth opportunities for experienced team members.
- Offer recognition and constructive feedback to staff throughout their shifts.
- Operate the Pro side computer to manage staff accounts and provide coaching as necessary.
- Manage cash and credit card transactions to ensure accurate financial transactions.
- Represent the Tuck department at Coaches meetings when the Head is unavailable.
- Serve as the Tuck representative during Opening Ceremonies, including announcing the recycling challenge.
- Coordinate the Skit Night performance related to laundry announcements and oversee the distribution of laundry bags.
- Collaborate in the organization of staff appreciation events.
- Set a positive example by demonstrating desirable behavior and upholding the values of Olympia.
- Actively supervise and motivate staff to achieve their best performance.
- Fill in for Tuck staff roles and duties in cases of staff shortages.
Job Requirements:
- Standard First Aid with CPR-C
- Clean Police Check with Vulnerable Sector Check
- Excellent customer Service & Communication Skills
- Ability to work in fast-paced environment
- Experience with Kids 8-17
- Experience in a supervisory or management role is preferred
- Retail experience, use of POS system, handling tender is preferred
- Able to lift weight of 25 lbs
- G2 or G license (or international equivalent) preferred
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